Is it mandatory for my employees to have their TWIC card?

What is a TWIC and does your office offer it?

What holidays does ISTC observe?

Does ISTC have a privacy policy?

ISTC Procedures

Is it mandatory for my employees to have their TWIC card? No, however, if a trainee is scheduled or has valid courses that require a TWIC card those courses will not be provided to the trainee unless the TWIC card is presented and validated.

What is a TWIC and does your office offer it? Transportation Worker Identification Card but they are not offered at ISTC. Please contact 1-866-347-8942

What holidays does ISTC observe? New Years Day Good Friday Memorial Day 4th of July Labor Day Thanksgiving Day Day after Thanksgiving Day Christmas Eve Christmas Day *If a holiday falls on Saturday, ISTC will be closed on Friday or if a holiday falls on Sunday we will be closed on Monday. *ISTC has an after hours and weekend training policy which allows our customers to be trained when they need training, including on any observed holiday.

Does ISTC have a privacy policy? Yes, ISTC takes the privacy and security of our customers information very seriously. Click here to view our policy or a link can be found at the bottom of each page on our website.

ISTC Procedures •ISTC performs a Social Security Verification on all students. A cost of $5.00 per verification will be charged to the contract company. ISTC does maintain reciprocity with other safety councils performing Social Security Verifications under similar conditions. •Students are accepted on a first come, first serve basis, but ISTC strives to accommodate special circumstances and emergencies. •PLEASE RETURN ALL OLD BADGES TO ISTC at check in. The ISTC Board of Directors recommends that the badge ownership remain with the employee. This keeps all contract personnel active in the area. However, if a trainee attempts a NON-expired course and does NOT pass, the course is removed from the badge. For example: A failed score on a Basic Refresher will result in a NON issuance of badge until a Basic Plus is successfully completed at ISTC. An attempt OF ANY course that HAS not expired that results in a failed score will be removed from the ISTC badge. •All fail test will be charged at the regular class rate. •Non-subscribers are required to pay for classes prior to releasing the badge. Payment may be made by cash, check or credit card. •ISTC policies regarding alcohol, drugs, weapons and conduct have been posted in the halls.Students who are not within the guidelines of ISTC's policies may be asked to leave the premises. •ISTC policies regarding cheating are posted in the classrooms. Any student caught cheating will not be allowed through classes for 30 days. •ISTC will accept and transfer approved reciprocal codes from the attached list of reciprocal councils. The employee MUST present a valid badge from the approved reciprocal council and training MUST be verifiable via the issuing council's website to be transferred to the ISTC badge. If a trainee presents a Basic Refresher to transfer,but prior to taking that Basic Refresher has not passed a Basic Plus or taken a Basic Plus Refresher 3 years consecutively,the training will not be transferred. •Cell phone use is disruptive to training activities, has a negative impact on other participants therefore is prohibited during any training activity; this includes telephony, text messages, games, email, photography or any other use. •The use of any electronic device (including but not limited to, IPod’s, translation devices, pagers, MP3 Players, etc.) is strictly prohibited during any training activity. •The use of optical or audio recording devices is strictly prohibited during any training activity. •Use or attempted use of any of the above devices to gain assistance in testing or to capture or record training materials or test questions is strictly prohibited and shall constitute cheating and will be handled in accordance with the ISTC cheating policy.